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Frequently Asked Questions
Please find below a list of frequently asked questions, which may help
you to resolve some common problems.

Is this SPAM?BACK

I received an email which appears to have come from my own address. The "From" address is my own email address.
I definitely did not send this email. How did it get sent from my email address?


Answer:

Anyone, Anywhere in the world can input any email address as their sending address in their email client. Therefore you can send an email with any sending address.

Generally this is how Spam and Virus mails are generated from bogus accounts.

It is very important in today’s highly polluted online environment, to ensure that you are very careful when opening emails and attachments. Not doing so can seriously affect and destroy critical data on your machine and network.

If you would like to speak to us about Email Protection, we have a Spam and Virus Scanning Service, simply email us or call us.

FREE 1 Week Trial available for our Email Virus and Spam Scanning Service


 

 Problems Receiving Mails [ view ]
 How do I Access my Admin Control Panel? [ view ]
 How do I Set-up a New Email Account? [ view ]
 Forget your Email Password? [ view ]
 My Email Account is Over Quota?
 [ view ]
 Setting-up an Auto-Responder on your Email Account [ view ]
 Accessing your User Control Panel [ view ]
 Setting-up an Email Forward [ view ]
 View your email via Webmail [ view ]
 Is this SPAM? [ view ]
 Safeguard your Systems [ view ]
 Change My Password? [ view ]
 EliveFree Dial-Up Internet Access? [ view ]
 Problems Sending Emails? [ view ]
 My Email Problem is with my Outlook/Person Firewall/Handheld Device, can you help me fix this? [ view ]
  Accessing - Email Virus/Spam Scanning Interface [ view ]
  Why was a legitimate email address quarantined as Spam?  [ view ]
  How do I RELEASE an email if it has been Quarantined?  [ view ]
  Once I have released a mail, how long will it take to reach my machine?  [ view ]
  How do I White-list an Email Address or entire Domain Name? [ view ]
 Receiving spam mails? [ view ]
 SBS 2003 Exchange GreyListing issue [ view ]
 My Domain is Being Used to Send Spam? [ view ]
 Setup Exchange to use SMTP to send through Elive's servers [ view ]
 
elive Ltd., Mungret Office Park, Limerick, Ireland
T:+353 61 305038  F:+353 61 305039  E:info@elive.net