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Frequently Asked Questions
Please find below a list of frequently asked questions, which may help
you to resolve some common problems.

Safeguard your SystemsBACK

There are a number of steps you need to take to safegaurd your systems.


Having anti-virus software on your machine is one step in protecting your machine and data.

Nextly, if you are using broadband it is very important to have some sort of firewall protection for your network as your machine will be online 24/7 with broadband and free to be hacked at any time.
We recommend getting some firewall protection in this case. This will help secure your network. We can offer you some suggestions on this and some pricing.

Finally, if you are using email it is very important to have some sort of email Virus Scanning Solution. Many ISP’s offer this service and it will protect your email account BEFORE any infected emails reach your machine.
We offer FREE trials on our Email Virus and Spam Scanning Service

If you would like further information about any of the above topics, please feel free to email or LoCall 1890 354831
 

 Problems Receiving Mails [ view ]
 How do I Access my Admin Control Panel? [ view ]
 How do I Set-up a New Email Account? [ view ]
 Forget your Email Password? [ view ]
 My Email Account is Over Quota?
 [ view ]
 Setting-up an Auto-Responder on your Email Account [ view ]
 Accessing your User Control Panel [ view ]
 Setting-up an Email Forward [ view ]
 View your email via Webmail [ view ]
 Is this SPAM? [ view ]
 Safeguard your Systems [ view ]
 Change My Password? [ view ]
 EliveFree Dial-Up Internet Access? [ view ]
 Problems Sending Emails? [ view ]
 My Email Problem is with my Outlook/Person Firewall/Handheld Device, can you help me fix this? [ view ]
  Accessing - Email Virus/Spam Scanning Interface [ view ]
  Why was a legitimate email address quarantined as Spam?  [ view ]
  How do I RELEASE an email if it has been Quarantined?  [ view ]
  Once I have released a mail, how long will it take to reach my machine?  [ view ]
  How do I White-list an Email Address or entire Domain Name? [ view ]
 Receiving spam mails? [ view ]
 SBS 2003 Exchange GreyListing issue [ view ]
 My Domain is Being Used to Send Spam? [ view ]
 Setup Exchange to use SMTP to send through Elive's servers [ view ]
 
elive Ltd., Mungret Office Park, Limerick, Ireland
T:+353 61 305038  F:+353 61 305039  E:info@elive.net