You must log into your scanning interface to release a mail.
(Details of how to access your Scanning Interface)
Once logged in you will be able to view all mail - clean, spam and virus mails.
Our scanning system holds onto all email logs for up to 7 days. After this time the logs are deleted and it begins it's cycle again.
To Release an Mail:
Simply click on the release icon (blue arrow) next to the mail that you would like to release. The mail will enter a release queue which can take between 10-20 mins depending on overall traffic.
A mail that is released will only be released to the original recipient it was intended for.
Email: Support - if you require login details.
*Please note login details can only be sent to the administrator contact on file.
