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Frequently Asked Questions
 Please find below a list of frequently asked questions, which may help
you to resolve some common problems.

My Email Problem is with my Outlook/Person Firewall/Handheld Device, can you help me fix this?BACK
Elive offer support for the services covered under your contract. If you are having problems with software or devices out of our control, we can confirm settings and uptime of our servers, however we cannot facilitate support for third party applications.

Contact us if you would like to upgrade your support handling so that we can help you further - hourly fee applies.
 

 Problems Receiving Mails [ view ]
 How do I Access my Admin Control Panel? [ view ]
 How do I Set-up a New Email Account? [ view ]
 Forget your Email Password? [ view ]
 My Email Account is Over Quota?
 [ view ]
 Setting-up an Auto-Responder on your Email Account [ view ]
 Accessing your User Control Panel [ view ]
 Setting-up an Email Forward [ view ]
 View your email via Webmail [ view ]
 Is this SPAM? [ view ]
 Safeguard your Systems [ view ]
 Change My Password? [ view ]
 EliveFree Dial-Up Internet Access? [ view ]
 Problems Sending Emails? [ view ]
 My Email Problem is with my Outlook/Person Firewall/Handheld Device, can you help me fix this? [ view ]
  Accessing - Email Virus/Spam Scanning Interface [ view ]
  Why was a legitimate email address quarantined as Spam?  [ view ]
  How do I RELEASE an email if it has been Quarantined?  [ view ]
  Once I have released a mail, how long will it take to reach my machine?  [ view ]
  How do I White-list an Email Address or entire Domain Name? [ view ]
 Receiving spam mails? [ view ]
 SBS 2003 Exchange GreyListing issue [ view ]
 My Domain is Being Used to Send Spam? [ view ]
 Setup Exchange to use SMTP to send through Elive's servers [ view ]
 
elive Ltd., Mungret Office Park, Limerick, Ireland
T:+353 61 305038  F:+353 61 305039  E:info@elive.net