Support
Delivery to Office 365 Issue
11th Dec 2025 11:00: We are aware of an issue delivering emails from our Spam Scanning System to some Office 365 Servers. While some Microsoft servers are accepting emails normally, others are deferring connections, resulting in delays to email delivery. We are working to see can the issue be resolved. We would recommend you update…
Read MoreIntermittent Connectivity Issue
28th Nov 2025: We are aware of an intermittent network issue this morning that is affecting connectivity to our servers. Engineers are working to resolve this.
Read MoreRedemption Fee introduced on Expired .ie domains by the .IE Registry – renew early to avoid
Starting on the 1st August 2025, the .IE Registry have begun applying a redemption fee for .ie domains that have not been renewed and have gone past the 45 day Grace period after the expiry date. When your .ie domain expires, it enters a Grace period for 45 days, during which time, you still only…
Read MoreWHMCS IE Registrar Module 2.7.1 Released
We have released version 2.7.1 of our WHMCS IE Registrar module, with extra options to cater for the upcoming .IE Registry rule changes around Redemption Fees. Some of the new features added are: See all the features and order today at https://www.elive.net/software/whmcs-iedr-registrar-module/
Read More500 Error on certain sites
UPDATE : 18:30 This issue has been resolved now We are aware of an issue with certain sites giving a 500 Error. This is related to using PHP FastCGI. We are looking into the issue and its cause, and hope to have a resolution shortly. In the meantime, you can switch your website to use…
Read MoreWHMCS IE Registrar Module 2.7.0 Patch file 1 Released
Patch 1 has been released to our WHMCS IE Registrar Module, which fixes a formatting & logging issue in the nightly reports and a fix to auto-trimming whitespaces in the EPP code during a transfer. The Patch file, with install instructions is available for download in your Customer Account at https://www.elive.me See all the features…
Read MoreEnd of Support for PHP 7 & 8.0
PHP 7.4 and 8.0 are EOL from end of 2022 and 2023 respectively. We have been allowing extended support on some of our servers for these versions. This will be coming to an end from the 30th June 2025. As part of ongoing security updates, on the 30th June 2025, we will be removing support…
Read MoreMicrosoft Office 365 Licences Pricing Update
Microsoft have announced further changes to their pricing for Microsoft 365 Licences, coming on the 1st April 2025. MONTHLY BILLING CHANGES From the 1st of April 2025, customers who pay for licences Monthly will have a 5% increase on pricing. ** There is no change to those who already pay Annually. ** You can easily…
Read MoreChristmas Holidays 2024
Our offices are closed from Monday 23rd December 2024 at 3pm until Monday 6th Jan 2025. Our offices will be manned for support on a reduced level over the Christmas Period by on call staff. If you require assistance, our Support Staff will be available over the holidays, please open a ticket via our website…
Read MoreServer Scheduled Maintenance December 2024
As part of our ongoing Server Maintenance, the following is a list that we have scheduled for important updates on servers in our network, for security and/or performance improvements. You can check what server your hosting subscription is on by logging into your Plesk Control Panel and viewing the IP address on your hosting setup,…
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