Support updates
Scam Domain Renewal emails
We have received a number of reports of a misleading email that is being sent to customers requesting payment for domain “Renewal Notification Services” from a company called DMS Ireland. This is a company offering a notification service rather than actual domain registrations. We already send out automated notification emails regarding the upcoming renewal of…
Performance Issue on Shared Hosting Server ELH18
UPDATE 15:00 : We have implemented a number of measures to counter the DDOS attack and it has largely mitigated the issue. However we are still seeing intermittent attempts of the attack, which we are actively blocking. While server performance is currently close to expected levels, please expect some periods of degraded performance. 13th August…
Major Updates to our Spam Scanning Service
We have introduced a major upgrade to our Spam Scanning Service. This will give you more control, block even more spam, and make it much easier to manage with a great new Interface. New FeaturesWe think you are going to love the new system, which we have been testing heavily for the last few months….
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Elive Support
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We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.
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We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements
Abuse
To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:
- The offending IP address and destination IP address
- Any URL’s involved
- The date and time of the abuse detected
- Any log entries available that will assist us
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Questions regarding Domain Name Servers and Records
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General Questions regarding your hosting account
Spam
Question relating to Spam, Whitelists, Blacklists etc
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Help on using the Elive Website Builder

