Elive Support

Your IP: 18.97.9.169

Top Level Support

Quick Response Time

Friendly & Professional

Efficient 

Support updates

Server Scheduled Maintenance December 2024

As part of our ongoing Server Maintenance, the following is a list that we have scheduled for important updates on servers in our network, for security and/or performance improvements. You can check what server your hosting subscription is on by logging into your Plesk Control Panel and viewing the IP address on your hosting setup,…

Read More »

Launch of WHMCS-PH Registrar Module

We are delighted to announce the launch of a new software module from Elive™ today. The WHMCS-PH Registrar module is perfect for any .ph Domain Registrars that use WHMCS and wants to seamlessly integrate it to the dotPH API system. Click here for more details on the product or to place an order. And better…

Read More »

Network Issue 19th November 2024

Update 8:11am – ELH15 is now operational. Update 7:35am – ELH1 and ELH13 are now operational. 4:40am – From approx 4:30am on Nov 19th 2024, until approx 7am, we experienced an intermittent issue with network connectivity affecting 10 servers. We have resolved the issues by 7am, but 3 servers , ELH1 , ELH13 & ELH15…

Read More »

Submit a Ticket

Submit a ticket on our system with details of your problem and we will get back to you ASAP.

Email Support

Send us an email describing the problem you are having and we will get back to you ASAP.

Call Us

Give us a call and we can help you with any problem that you're having.

Knowledgebase

View our Knowledgebase below to answer any questions you might have.

Remote Access Downloads

Windows Client

Download AnyDesk

Android Client

Download AnyDesk

macOS Client

Download AnyDesk

Elive Support

At Elive™, we aim to provide top level support for you and your business.

We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.

Support Contracts

We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements

Abuse

To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:

  1. The offending IP address and destination IP address
  2. Any URL’s involved
  3. The date and time of the abuse detected
  4. Any log entries available that will assist us

What's Your Question About?

DNS

Questions regarding Domain Name Servers and Records

Domains

Information on registering / renewing / transferring domains

Email

Information on the most common email issues

Hosting

General Questions regarding your hosting account

Spam

Question relating to Spam, Whitelists, Blacklists etc

Website Builder

Help on using the Elive Website Builder