Elive Support

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Support updates

WHMCS IE Registrar Module 2.5.1 Patch file 2 Released

Patch 2 has been released to our WHMCS IE Registrar Module, which fixes and issue with county values for GB, when running PHP 8.1 The Patch file, with install instructions is available for download in your Customer Account at https://www.elive.me See all the features here https://www.elive.net/software/whmcs-iedr-registrar-module/ Remember, we have great prices for our customers across…

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Issue with Shared Hosting Server ELH6 ( 91.223.9.24)

Update 20th April 14:30: ELH6 was under heavy load due to large malicious traffic. The issue has been resolved and traffic levels are slowly returning to normal. 20th April 13:10: We are aware of an issue with shared hosting server ELH6. We are investigating the issue.

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Issue with Shared Hosting Server ELH8 ( 91.223.9.50)

Update 18th April 15:09: ELH8 was under heavy load due to a large malicious traffic DDOS. The issue has been resolved and traffic levels are slowly returning to normal. 18th April 14:00: We are aware of an issue with shared hosting server ELH8. We are investigating the issue.

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Knowledgebase

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Elive Support

At Elive™, we aim to provide top level support for you and your business.

We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.

Support Contracts

We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements

Abuse

To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:

  1. The offending IP address and destination IP address
  2. Any URL’s involved
  3. The date and time of the abuse detected
  4. Any log entries available that will assist us

What's Your Question About?

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Spam

Question relating to Spam, Whitelists, Blacklists etc

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