Elive Support

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Support updates

Resolved: Dropsuite Backup Failed issue

Between Saturday the 3rd Feb and Monday 5th Feb 2024, you may have received an email regarding a failed Dropsuite backup. This was due to an error in an upgrade to our network firewall protection that blocked some connections for a small number of users. The issue was resolved on Monday the 5th Feb at…

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Upcoming Server Scheduled Maintenance

As part of our ongoing Server Maintenance, the following is a list of dates and times that we have scheduled for important updates on servers in our network, for security and/or performance improvements. **NOTE: Times are subject to change, so ensure to check back regularly. You can check what server your hosting subscription is on…

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Price increase on .com Domains from 1st Jan 2024

Here in E-Live, we strive to bring you the best value in Domain Pricing. Over the last few years, we have decreased the pricing on Registration & Renewal on lots of Domains. However, due to (more) recent price increases on .com Domains announced by Verisign, we will have to slightly raise the price of .com…

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Submit a Ticket

Submit a ticket on our system with details of your problem and we will get back to you ASAP.

Email Support

Send us an email describing the problem you are having and we will get back to you ASAP.

Call Us

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Knowledgebase

View our Knowledgebase below to answer any questions you might have.

Remote Access Downloads

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macOS Client

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Elive Support

At Elive™, we aim to provide top level support for you and your business.

We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.

Support Contracts

We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements

Abuse

To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:

  1. The offending IP address and destination IP address
  2. Any URL’s involved
  3. The date and time of the abuse detected
  4. Any log entries available that will assist us

What's Your Question About?

DNS

Questions regarding Domain Name Servers and Records

Domains

Information on registering / renewing / transferring domains

Email

Information on the most common email issues

Hosting

General Questions regarding your hosting account

Spam

Question relating to Spam, Whitelists, Blacklists etc

Website Builder

Help on using the Elive Website Builder