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Support updates

Issue with Blank Emails

Report and Actions: The issue was caused by a particular malformed email with compressed attachments that caused the RAMDisk used by MailScanner to fill to 100%. During this, other emails being scanned in that batch could have been truncated, so only partial headers were passed to Postfix for delivery. The malformed email would fail and…

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Important Upcoming Changes to Office 365 Billing

We want to inform you of some important updates to Office 365 Licence Billing. NCEAs previously communicated, Microsoft introduced NCE last year, which brought about important changes, you can review these here:https://www.elive.net/microsoft-nce-updates/ The most important part of this is that you are tied to your minimum quantity of each Licence Type for each 12 month…

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Degraded Network Performance

Update 19:00: The attack has been blocked and appears to have stopped now, all traffic has returned to normal levels. We will continue to monitor this for the evening. 20th Feb 2023 17:30: There is currently a DDOS attack in progress against some servers in the Data Centre, resulting in poor and intermittent service to…

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Elive Support

At Elive™, we aim to provide top level support for you and your business.

We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.

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We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements


To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:

  1. The offending IP address and destination IP address
  2. Any URL’s involved
  3. The date and time of the abuse detected
  4. Any log entries available that will assist us

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