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Support updates

Server Upgrade elh1.elive.net (

UPDATE: 21/11/2022 7:45am : Testing is still in progress. Some sites need PHP settings adjusted. If your site is still showing an error, please email support@elive.net UPDATE: 21/11/2022 6:20am : Upgrade is complete and we will continue with testing. Any sites that have issues will be investigated. UPDATE: 21/11/2022 4:00am : We are slightly behind…

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Resolved – Degraded Service

Service is currently degraded due to a large DDOS attack on the DataCenter. Efforts are being made to mitigate and block malicious traffic.

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DNS Issue June 2nd

We are aware of an issue affecting DNS lookups for some users domains. We are working to resolve this issue and should have it resolved shortly.

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Submit a Ticket

Submit a ticket on our system with details of your problem and we will get back to you ASAP.

Email Support

Send us an email describing the problem you are having and we will get back to you ASAP.

Call Us

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View our Knowledgebase below to answer any questions you might have.

Remote Access Downloads

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Elive Support

At Elive™, we aim to provide top level support for you and your business.

We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.

Support Contracts

We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements


To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:

  1. The offending IP address and destination IP address
  2. Any URL’s involved
  3. The date and time of the abuse detected
  4. Any log entries available that will assist us

What's Your Question About?


Questions regarding Domain Name Servers and Records


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Information on the most common email issues


General Questions regarding your hosting account


Question relating to Spam, Whitelists, Blacklists etc

Website Builder

Help on using the Elive Website Builder