Elive Support

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Support updates

Increased number of messages stopped by Spam Scanners

We have investigated an issue with an increased number of messages being stopped by our Corporate Spam Scanning service. A recent update to Microsoft Outlook means that emails being send now appear to sometimes include a HTML Script in the email body. A temporary solution is to login to your Scanning server interface with us,…

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WHMCS IE Registrar Module 2.5.1 Patch file 3 Released

Patch 3 has been released to our WHMCS IE Registrar Module, which fixes issues with PHP 8.1 and running crons. The Patch file, with install instructions is available for download in your Customer Account at https://www.elive.me See all the features here https://www.elive.net/software/whmcs-iedr-registrar-module/ Remember, we have great prices for our customers across loads of Domains.

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WHMCS IE Registrar Module 2.5.1 Patch file 2 Released

Patch 2 has been released to our WHMCS IE Registrar Module, which fixes and issue with county values for GB, when running PHP 8.1 The Patch file, with install instructions is available for download in your Customer Account at https://www.elive.me See all the features here https://www.elive.net/software/whmcs-iedr-registrar-module/ Remember, we have great prices for our customers across…

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Submit a Ticket

Submit a ticket on our system with details of your problem and we will get back to you ASAP.

Email Support

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Call Us

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Knowledgebase

View our Knowledgebase below to answer any questions you might have.

Remote Access Downloads

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Android Client

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macOS Client

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Elive Support

At Elive™, we aim to provide top level support for you and your business.

We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.

Support Contracts

We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements

Abuse

To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:

  1. The offending IP address and destination IP address
  2. Any URL’s involved
  3. The date and time of the abuse detected
  4. Any log entries available that will assist us

What's Your Question About?

DNS

Questions regarding Domain Name Servers and Records

Domains

Information on registering / renewing / transferring domains

Email

Information on the most common email issues

Hosting

General Questions regarding your hosting account

Spam

Question relating to Spam, Whitelists, Blacklists etc

Website Builder

Help on using the Elive Website Builder