Support


At Elive™, we aim to provide top level support for you and your business.

We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the below to contact our Support Team directly.


Elive™ KnowledgeBase

Search our Knowledge Base with some keywords of the issue you are having.

Your IP : 54.80.111.72



Submit a Ticket Online

Click here to go to our Online Support System, and submit a Ticket to our Support Team. We endeavour to get a response to you as fast as possible and you can select the urgency of the Ticket.


Email our Support Team

Send an email to support@elive.net and it will be automatically added to our Support Ticket System.

Contact us on Twitter

Send a tweet to @eliveirl and we will get back to you shortly.


Call Us

If you wish to contact a Representative directly, call us on +353 61 305038. Our phones will always be answered by a real person, in office hours, you will not be stuck in any automated queuing system or end up talking to a computer.
Should our support reps be on calls, your issue will be logged in our Ticket System.


Abuse

To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:

  1. The offending IP address and destination IP address
  2. Any URL’s involved
  3. The date and time of the abuse detected
  4. Any log entries available that will assist us

 

Support Downloads

images-1Windows Remote Support

 

imagesMac Remote Support

 

Elive Tip : When contacting us using any of the above methods, please ensure you include as much details as possible and not submit a vague message. For example, if there are email delivery issues, include the date and time and to/from address of the emails so we can search our logs. Specific details help us to deal with your issue much faster.