Support updates
Major Updates to our Spam Scanning Service
We have introduced a major upgrade to our Spam Scanning Service. This will give you more control, block even more spam, and make it much easier to manage with a great new Interface. New FeaturesWe think you are going to love the new system, which we have been testing heavily for the last few months….
An important update regarding SSL Certificates
The SSL industry is undergoing some important changes in the coming years, SSL cert validity periods are reducing. Here is an outline of the changes: Shortening certificate lifespans is an industry-wide move aimed at improving security by limiting the time a compromised key can be misused. HOW ARE ELIVE’s SSL OFFERINGS AFFECTED? WHAT YOU NEED…
Christmas Holidays 2025
Our offices are closed from 1pm on Tuesday 23rd December 2025, until Monday 5th Jan 2026. If you require assistance, our Support Staff are on call, and will be available over the holidays, please open a ticket via our website If you need Sales assistance, you can place an order for hosting services or domains…
Submit a Ticket
Submit a ticket on our system with details of your problem and we will get back to you ASAP.
Email Support
Send us an email describing the problem you are having and we will get back to you ASAP.
Call Us
Give us a call and we can help you with any problem that you're having.
Knowledgebase
View our Knowledgebase below to answer any questions you might have.
Elive Support
At Elive™, we aim to provide top level support for you and your business.
We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.
Support Contracts
We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements
Abuse
To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:
- The offending IP address and destination IP address
- Any URL’s involved
- The date and time of the abuse detected
- Any log entries available that will assist us
What's Your Question About?
DNS
Questions regarding Domain Name Servers and Records
Domains
Information on registering / renewing / transferring domains
Information on the most common email issues
Hosting
General Questions regarding your hosting account
Spam
Question relating to Spam, Whitelists, Blacklists etc
Website Builder
Help on using the Elive Website Builder