At Elive™, we aim to provide top level support for you and your business.
We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the below to contact our Support Team directly.
Search our Knowledge Base with some keywords of the issue you are having.
Your IP : 220.127.116.11
Submit a Ticket Online
Click here to go to our Online Support System, and submit a Ticket to our Support Team. We endeavour to get a response to you as fast as possible and you can select the urgency of the Ticket.
Email our Support Team
Send an email to email@example.com and it will be automatically added to our Support Ticket System.
Contact us on Twitter
Send a tweet to @eliveirl and we will get back to you shortly.
If you wish to contact a Representative directly, call us on +353 61 305038. Our phones will always be answered by a real person, in office hours, you will not be stuck in any automated queuing system or end up talking to a computer.
Should our support reps be on calls, just ask to have a Support Ticket opened.
We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements
To report any abuse complaints, please email firstname.lastname@example.org. Please include any relevant information such as:
- The offending IP address and destination IP address
- Any URL’s involved
- The date and time of the abuse detected
- Any log entries available that will assist us
Elive Tip : When contacting us using any of the above methods, please ensure you include as much details as possible and not submit a vague message. For example, if there are email delivery issues, include the date and time and to/from address of the emails so we can search our logs. Specific details help us to deal with your issue much faster.