Support
Increased number of messages stopped by Spam Scanners
We have investigated an issue with an increased number of messages being stopped by our Corporate Spam Scanning service. A recent update to Microsoft Outlook means that emails being send now appear to sometimes include a HTML Script in the email body. A temporary solution is to login to your Scanning server interface with us,…
Read MoreWHMCS IE Registrar Module 2.5.1 Patch file 3 Released
Patch 3 has been released to our WHMCS IE Registrar Module, which fixes issues with PHP 8.1 and running crons. The Patch file, with install instructions is available for download in your Customer Account at https://www.elive.me See all the features here https://www.elive.net/software/whmcs-iedr-registrar-module/ Remember, we have great prices for our customers across loads of Domains.
Read MoreWHMCS IE Registrar Module 2.5.1 Patch file 2 Released
Patch 2 has been released to our WHMCS IE Registrar Module, which fixes and issue with county values for GB, when running PHP 8.1 The Patch file, with install instructions is available for download in your Customer Account at https://www.elive.me See all the features here https://www.elive.net/software/whmcs-iedr-registrar-module/ Remember, we have great prices for our customers across…
Read MoreIssue with Shared Hosting Server ELH6 ( 91.223.9.24)
Update 20th April 14:30: ELH6 was under heavy load due to large malicious traffic. The issue has been resolved and traffic levels are slowly returning to normal. 20th April 13:10: We are aware of an issue with shared hosting server ELH6. We are investigating the issue.
Read MoreIssue with Shared Hosting Server ELH8 ( 91.223.9.50)
Update 18th April 15:09: ELH8 was under heavy load due to a large malicious traffic DDOS. The issue has been resolved and traffic levels are slowly returning to normal. 18th April 14:00: We are aware of an issue with shared hosting server ELH8. We are investigating the issue.
Read MoreIssue with Blank Emails
Report and Actions: The issue was caused by a particular malformed email with compressed attachments that caused the RAMDisk used by MailScanner to fill to 100%. During this, other emails being scanned in that batch could have been truncated, so only partial headers were passed to Postfix for delivery. The malformed email would fail and…
Read MoreImportant Upcoming Changes to Office 365 Billing
We want to inform you of some important updates to Office 365 Licence Billing. NCEAs previously communicated, Microsoft introduced NCE last year, which brought about important changes, you can review these here:https://www.elive.net/microsoft-nce-updates/ The most important part of this is that you are tied to your minimum quantity of each Licence Type for each 12 month…
Read MoreDegraded Network Performance
Update 19:00: The attack has been blocked and appears to have stopped now, all traffic has returned to normal levels. We will continue to monitor this for the evening. 20th Feb 2023 17:30: There is currently a DDOS attack in progress against some servers in the Data Centre, resulting in poor and intermittent service to…
Read MoreOffice 365 Outage
Update 11:25am Microsoft have reversed a network change they implemented and services are slowly returning to normal. 25th Jan 2023 : 9:15am We are aware of reports of an outage with Office 365, including Teams & Azure for some users. Microsoft have acknowledged the issue and are investigating.
Read MoreServer Upgrade elh1.elive.net (91.223.9.70)
UPDATE: 21/11/2022 7:45am : Testing is still in progress. Some sites need PHP settings adjusted. If your site is still showing an error, please email support@elive.net UPDATE: 21/11/2022 6:20am : Upgrade is complete and we will continue with testing. Any sites that have issues will be investigated. UPDATE: 21/11/2022 4:00am : We are slightly behind…
Read More