Support
500 Error on certain sites
UPDATE : 18:30 This issue has been resolved now We are aware of an issue with certain sites giving a 500 Error. This is related to using PHP FastCGI. We are looking into the issue and its cause, and hope to have a resolution shortly. In the meantime, you can switch your website to use…
Read MoreWHMCS IE Registrar Module 2.7.0 Patch file 1 Released
Patch 1 has been released to our WHMCS IE Registrar Module, which fixes a formatting & logging issue in the nightly reports and a fix to auto-trimming whitespaces in the EPP code during a transfer. The Patch file, with install instructions is available for download in your Customer Account at https://www.elive.me See all the features…
Read MoreEnd of Support for PHP 7 & 8.0
PHP 7.4 and 8.0 are EOL from end of 2022 and 2023 respectively. We have been allowing extended support on some of our servers for these versions. This will be coming to an end from the 30th June 2025. As part of ongoing security updates, on the 30th June 2025, we will be removing support…
Read MoreMicrosoft Office 365 Licences Pricing Update
Microsoft have announced further changes to their pricing for Microsoft 365 Licences, coming on the 1st April 2025. MONTHLY BILLING CHANGES From the 1st of April 2025, customers who pay for licences Monthly will have a 5% increase on pricing. ** There is no change to those who already pay Annually. ** You can easily…
Read MoreChristmas Holidays 2024
Our offices are closed from Monday 23rd December 2024 at 3pm until Monday 6th Jan 2025. Our offices will be manned for support on a reduced level over the Christmas Period by on call staff. If you require assistance, our Support Staff will be available over the holidays, please open a ticket via our website…
Read MoreServer Scheduled Maintenance December 2024
As part of our ongoing Server Maintenance, the following is a list that we have scheduled for important updates on servers in our network, for security and/or performance improvements. You can check what server your hosting subscription is on by logging into your Plesk Control Panel and viewing the IP address on your hosting setup,…
Read MoreLaunch of WHMCS-PH Registrar Module
We are delighted to announce the launch of a new software module from Elive™ today. The WHMCS-PH Registrar module is perfect for any .ph Domain Registrars that use WHMCS and wants to seamlessly integrate it to the dotPH API system. Click here for more details on the product or to place an order. And better…
Read MoreNetwork Issue 19th November 2024
Update 8:11am – ELH15 is now operational. Update 7:35am – ELH1 and ELH13 are now operational. 4:40am – From approx 4:30am on Nov 19th 2024, until approx 7am, we experienced an intermittent issue with network connectivity affecting 10 servers. We have resolved the issues by 7am, but 3 servers , ELH1 , ELH13 & ELH15…
Read MoreServer Maintenance MX8.elivescanned.net
4th Nov 2024 We have performed an unscheduled essential update to Spam Scanning server mx8.elivescanned.net today due to an issue that arose early this morning. There was no loss in email delivery, but if you notice any issue, please open a ticket and we will look into it.
Read MoreServer Scheduled Maintenance September 2024
As part of our ongoing Server Maintenance, the following is a list that we have scheduled for important updates on servers in our network, for security and/or performance improvements. You can check what server your hosting subscription is on by logging into your Plesk Control Panel and viewing the IP address on your hosting setup.…
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