Support
Resolved: Issue with Certain Virtual Servers
26th March 2024: Incident Report UpdateWe experienced an issue with our VPS Cluster early Saturday morning. An issue with a configuration corruption caused a problem with nodes, resulting in some customers’ VPS’s going offline, but were not able to run from another node. To resolve this, we had to isolate the affected nodes to run…
Read MoreResolved: Dropsuite Backup Failed issue
Between Saturday the 3rd Feb and Monday 5th Feb 2024, you may have received an email regarding a failed Dropsuite backup. This was due to an error in an upgrade to our network firewall protection that blocked some connections for a small number of users. The issue was resolved on Monday the 5th Feb at…
Read MoreUpcoming Server Scheduled Maintenance
As part of our ongoing Server Maintenance, the following is a list of dates and times that we have scheduled for important updates on servers in our network, for security and/or performance improvements. **NOTE: Times are subject to change, so ensure to check back regularly. You can check what server your hosting subscription is on…
Read MorePrice increase on .com Domains from 1st Jan 2024
Here in E-Live, we strive to bring you the best value in Domain Pricing. Over the last few years, we have decreased the pricing on Registration & Renewal on lots of Domains. However, due to (more) recent price increases on .com Domains announced by Verisign, we will have to slightly raise the price of .com…
Read MoreMicrosoft Email Delivery Issue
11-Oct-2023: We are aware of an issue with delivery of emails to Microsoft Office 365 Users. Microsoft are working on a fix for the issue that they have identified internally. See below their latest communication Email routed through our Spam Scanning servers are queued and will deliver once Microsoft resolve the issue. We are seeing…
Read MoreIncreased number of messages stopped by Spam Scanners
We have investigated an issue with an increased number of messages being stopped by our Corporate Spam Scanning service. A recent update to Microsoft Outlook means that emails being send now appear to sometimes include a HTML Script in the email body. A temporary solution is to login to your Scanning server interface with us,…
Read MoreWHMCS IE Registrar Module 2.5.1 Patch file 3 Released
Patch 3 has been released to our WHMCS IE Registrar Module, which fixes issues with PHP 8.1 and running crons. The Patch file, with install instructions is available for download in your Customer Account at https://www.elive.me See all the features here https://www.elive.net/software/whmcs-iedr-registrar-module/ Remember, we have great prices for our customers across loads of Domains.
Read MoreWHMCS IE Registrar Module 2.5.1 Patch file 2 Released
Patch 2 has been released to our WHMCS IE Registrar Module, which fixes and issue with county values for GB, when running PHP 8.1 The Patch file, with install instructions is available for download in your Customer Account at https://www.elive.me See all the features here https://www.elive.net/software/whmcs-iedr-registrar-module/ Remember, we have great prices for our customers across…
Read MoreIssue with Shared Hosting Server ELH6 ( 91.223.9.24)
Update 20th April 14:30: ELH6 was under heavy load due to large malicious traffic. The issue has been resolved and traffic levels are slowly returning to normal. 20th April 13:10: We are aware of an issue with shared hosting server ELH6. We are investigating the issue.
Read MoreIssue with Shared Hosting Server ELH8 ( 91.223.9.50)
Update 18th April 15:09: ELH8 was under heavy load due to a large malicious traffic DDOS. The issue has been resolved and traffic levels are slowly returning to normal. 18th April 14:00: We are aware of an issue with shared hosting server ELH8. We are investigating the issue.
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