Elive Support

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Support updates

500 Error on certain sites

UPDATE : 18:30 This issue has been resolved now We are aware of an issue with certain sites giving a 500 Error. This is related to using PHP FastCGI. We are looking into the issue and its cause, and hope to have a resolution shortly. In the meantime, you can switch your website to use…

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WHMCS IE Registrar Module 2.7.0 Patch file 1 Released

Patch 1 has been released to our WHMCS IE Registrar Module, which fixes a formatting & logging issue in the nightly reports and a fix to auto-trimming whitespaces in the EPP code during a transfer. The Patch file, with install instructions is available for download in your Customer Account at https://www.elive.me See all the features…

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End of Support for PHP 7 & 8.0

PHP 7.4 and 8.0 are EOL from end of 2022 and 2023 respectively. We have been allowing extended support on some of our servers for these versions. This will be coming to an end from the 30th June 2025. As part of ongoing security updates, on the 30th June 2025, we will be removing support…

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Elive Support

At Elive™, we aim to provide top level support for you and your business.

We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.

Support Contracts

We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements

Abuse

To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:

  1. The offending IP address and destination IP address
  2. Any URL’s involved
  3. The date and time of the abuse detected
  4. Any log entries available that will assist us

What's Your Question About?

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