Support
Server Upgrade ELH12
We are performing some software and Control Panel updates on server ELH12 today (213.171.206.21) There may be periods of reduced performance or short connectivity outages. Apologies for any inconvenience caused, the upgrades will bring important feature and security improvements.
Read MoreServer ELH 1 offline
Updated : 18.20 : Server is back online now. 18:10 : Server ELH1 (91.223.9.70) is currently offline. We are investigating and will have normal service restored shortly
Read MoreShell Shock Bash Security Issue
A serious security issue has been found in the Bash Command Interpreter on Linux and Unix systems. This issue could allow someone to remotely gain control of a server or PC running Linux or Unix. Elive have audited all systems already and servers have been verified patched except for 2 older legacy servers that are in the…
Read MoreServer Rack Maintenance
19:00 We are performing some essential maintenance on part of our Racks. Some services might be offline temporarily for a few minutes.
Read MoreSome tips when updating DNS Records
DNS can get the best of anyone. There are a few quick and simple rules of thumb though. We see these common mistakes here every day, and always try to help clients fix them. So if you are working with DNS records , follow these guidelines. 1. Your @ (blank record). This is used…
Read MoreMonitoring Server Maintenance
We have some maintenance to do on our service monitoring server tonight between midnight and 2 am. There will be a small outage in this window, so no services will be monitored during that time. We will update this post once service is restored. Update 2:28 am : All services are restored now.
Read MoreIncoming mail issue
Jun 2 – 17:00 : We are aware of an issue with incoming email today for some users. This is due to a sustained spam attack on certain domains, with a few million email messages targeting some users, that we are trying to manage and block. One of our mail servers still has a high…
Read MoreServer Issue – EM1
Updated Sun 20th :13:00 We are having ongoing issues with this server overnight, so we have had to deploy services onto a backup server. If you are having problems sending emails, please restart your PC or mobile device and try again. Updated 21:15 The server is back online again now. Apologies for the inconvenience Sat…
Read MoreHeartBleed – OpenSSL Issue
There has been a lot of media coverage of the HeartBleed issue in the last week. We have received many questions about this, so we want to try explain the issue and how it works in plain English. Essentially, this issue relies on a very old and well used scam. Think of it in the…
Read MoreChristmas Break
Elive will close on the 20th December for Christmas, returning the 6th January 2014. During this time, our technicians will be on call for support. You can email support@elive.net or open ticket through our Support Section. You can also Tweet @eliveirl and we will get back to you shortly. We would like to thank all our customers for…
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