Resolved: Issue with Certain Virtual Servers
26th March 2024: Incident Report UpdateWe experienced an issue with our VPS Cluster early Saturday morning. An issue with a configuration corruption caused a problem with nodes, resulting in some customers’ VPS’s going offline, but were not able to run from another node. To resolve this, we had to isolate the affected nodes to run…
Read MoreResolved: Dropsuite Backup Failed issue
Between Saturday the 3rd Feb and Monday 5th Feb 2024, you may have received an email regarding a failed Dropsuite backup. This was due to an error in an upgrade to our network firewall protection that blocked some connections for a small number of users. The issue was resolved on Monday the 5th Feb at…
Read MoreUpcoming Server Scheduled Maintenance
As part of our ongoing Server Maintenance, the following is a list of dates and times that we have scheduled for important updates on servers in our network, for security and/or performance improvements. **NOTE: Times are subject to change, so ensure to check back regularly. You can check what server your hosting subscription is on…
Read MorePrice increase on Domains from 8th Jan 2024
There have been more price increases announced by various Registries recently, with the following being impacted in January 2024 While we always strive to keep domain prices low, unfortunately we have to update our pricing also. You can check out our domain prices here. It does appear to be the trend currently, many Registries are…
Read MoreChristmas Holidays 2023
Our offices are closed from Thurs 21st December 2023 at 5pm until Wednesday 3rd Jan 2024. Our offices will be manned for support on a reduced level on the 27th Dec – 29th Dec inclusive. If you require assistance, our Support Staff will be on call all over the holidays, please open a ticket via…
Read MorePrice increase on .com Domains from 1st Jan 2024
Here in E-Live, we strive to bring you the best value in Domain Pricing. Over the last few years, we have decreased the pricing on Registration & Renewal on lots of Domains. However, due to (more) recent price increases on .com Domains announced by Verisign, we will have to slightly raise the price of .com…
Read MoreImportant Information for Domain Resellers
With the NIS2 Directive due to come into effect in 2024, this is timely reminder to all domain resellers that, when putting through a new Domain Registration, to ensure all the End-user client details are correct on the Domain Registrant details. Entering your own email address or phone number on the domain Registrant or Admin…
Read MoreMicrosoft Email Delivery Issue
11-Oct-2023: We are aware of an issue with delivery of emails to Microsoft Office 365 Users. Microsoft are working on a fix for the issue that they have identified internally. See below their latest communication Email routed through our Spam Scanning servers are queued and will deliver once Microsoft resolve the issue. We are seeing…
Read MoreTraffic Issues with ELH 1 – 91.223.9.70
14:00: Update. Traffic is running normally again now. Apologies for any inconvenience. 9:00 am: We are aware of an issue with traffic to IP 91.223.9.70, Server: ELH 1. and are actively working on it. If your issue is urgent, please email support@elive.net and we will liase with a possible workaround. Phones are exceptionally busy this…
Read MoreIncreased number of messages stopped by Spam Scanners
We have investigated an issue with an increased number of messages being stopped by our Corporate Spam Scanning service. A recent update to Microsoft Outlook means that emails being send now appear to sometimes include a HTML Script in the email body. A temporary solution is to login to your Scanning server interface with us,…
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