Support updates
Christmas Holidays 2025
Our offices are closed from 1pm on Tuesday 23rd December 2025, until Monday 5th Jan 2026. If you require assistance, our Support Staff are on call, and will be available over the holidays, please open a ticket via our website If you need Sales assistance, you can place an order for hosting services or domains…
PHP 8.5 Available
We are currently in the process of rolling out PHP 8.5 support across our Shared Hosting servers. PHP 8.5 is faster and includes many great new coding features like URI extension , Pipe operator and more. Read about what’s new in the PHP 8.5 Release Notes here To change the version of PHP your site…
Delivery to Office 365 Issue
11th Dec 2025 11:00: We are aware of an issue delivering emails from our Spam Scanning System to some Office 365 Servers. While some Microsoft servers are accepting emails normally, others are deferring connections, resulting in delays to email delivery. We are working to see can the issue be resolved. We would recommend you update…
Submit a Ticket
Submit a ticket on our system with details of your problem and we will get back to you ASAP.
Email Support
Send us an email describing the problem you are having and we will get back to you ASAP.
Call Us
Give us a call and we can help you with any problem that you're having.
Knowledgebase
View our Knowledgebase below to answer any questions you might have.
Elive Support
At Elive™, we aim to provide top level support for you and your business.
We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.
Support Contracts
We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements
Abuse
To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:
- The offending IP address and destination IP address
- Any URL’s involved
- The date and time of the abuse detected
- Any log entries available that will assist us
What's Your Question About?
DNS
Questions regarding Domain Name Servers and Records
Domains
Information on registering / renewing / transferring domains
Information on the most common email issues
Hosting
General Questions regarding your hosting account
Spam
Question relating to Spam, Whitelists, Blacklists etc
Website Builder
Help on using the Elive Website Builder