Support
Server Issue ELH11 (91.223.9.20)
Updated 01:10 28th Jan Do to issues on this server, we have decided to migrate all remaining customers to a new server tonight. ==================== We are currently investigating an issue with legacy server ELH11 (91.223.9.20) This is affecting incoming email for some users. We will post an update here shortly
Read MoreContact us over Christmas
Elive’s offices are closed from 1pm on the 23rd December, re-opening on the 6th January. During this time, support staff will be still be working behind the scenes to ensure all your services remain running and to help out. If you have any issues please open a ticket by emailing support@elive.net or open a ticket…
Read MorePhone Lines Outage
If you are having trouble getting through to us this morning, the reason is that Eircom have reported a major outage this morning that is affecting incoming and outgoing calls across the country. They are working to resolve it. Please open ticket in our Support Section or email support@elive.net
Read MoreServer Issue ELH3
We are currently investigating an issue with server ELH3 ( 91.223.9.50) We will update this as soon as we have more information.
Read MoreWordPress Brute Force Attacks
To help safeguard our clients websites against the ongoing attacks on WordPress websites, we have take extra measures to block access to requests for the default WordPress login page , wp-login.php, on our hosting servers. Should you have trouble accessing your WordPress Administration area, please check your current IP address by going to our Support…
Read MoreServer Issue MSSQL 91.223.9.60
6:45 am : We are aware of an issue with one of our MS-SQL servers this morning. We are investigating and working to restore services. 13:30 : This issue has been resolved now. A SAS controller card had failed and needed to be replaced
Read MoreWordPress XSS Issue
A major issue has been discovered within WordPress and how comments are processed, that can leave your site open to being hacked. For example, if a malicious comment is left and and administrator views it to approve it, it can allow a hacker remote access to your WordPress site. We recommend you disable the ability…
Read MoreScheduled Maintenance Notice
There will be a maintenance upgrade on a switch in the datacenter on Thursday April 2nd between 4am and 4:30am GMT. The upgrade will take about 4 minutes and will affect most customers.
Read MoreDNS Issue
Update 10th March : Most clients are back to normal now, but we still have reports of certain clients having some DNS lookups fail. We are manually resolving these. Please open a support ticket with us and let us know the error you are receiving and we will suggest a solution Update 14:55 : DNS…
Read MoreServer Issue ELH3
19:30 : Server is back online again now. 19.25 : We are aware of an issue with server ELH3 91.223.9.50 at the moment and are investigating it
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